Been a member for over 10 years and the last 2 years have been painful. No appointments until next year. Very difficult to communicate with and when you can get an appointment is was 3 months out. Made an appointment for several months out on the day before my appointment they canceled it because of company error. they are now expiring some of my credits because I didn't use their other services such as stretch or facials. Well I did try to schedule facials but no esthetician was available now they are not honoring my credits. When I tried to work it out they refused then hung up on me. What am I supposed to do? Worst experience ever.