Massage Envy Reviews

Name: Massage Envy
Rating: 2.04

2.0 Rating 153 Reviews

24 %

of reviewers recommend Massage Envy

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2.0

Based on 153 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Massage Envy 1 star review on 10th March 2025

Joshua

Massage Envy 1 star review on 12th October 2024

Anonymous

Anonymous // 01/01/2019

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“I go to the Allen location even though it isn't as close as others because of the good reviews I read. Grace is my massage therapist and she's perfect for me. She listens to what I need and does a good job of helping me with tight muscle issues. The front desk employees and friendly and helpful.”

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Posted 2 weeks ago

“I very much recommend asking for Isis at Massage Envy in Petaluma, CA. I've had @ 10 session so far and she tailors each one based on what we discuss. I'm older but pretty active in sports, so it's really helpful to my recovery and health to have these sessions. Isis knows her craft, is as strong/firm as needed, and she communicates really well. It is a great value for preventative health - and I feel so much better after each session.”

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Posted 3 weeks ago

“I went to Massage Envy in Lexington. Moonsun was my girl, She was sweet and very professional. I’ve had facials before and my face would feel AMAZING afterwards but after this facial it felt like before. I was sad because my facial was $145 and $20 tip, total $165. I definitely don’t think it was worth it. I don’t work and spending my money on something like this means a lot to me and I wish I would have had better results. I just honestly think for that amount of money for a facial your face should be flawless, moisturized and refreshed. I also don’t like where they try to get you to sign a monthly contract. I’m having to get another facial in two weeks but a different company and I will update this review. To tell you the difference between this company and another local company. I shouldn’t have to get another facial two weeks from this one but my face needs a better facial.”

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Posted 1 month ago

“After submitting a complaint through Sup*reme*asset*7**@**gm*ail.**com I successfully recovered my stolen funds”

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Posted 1 month ago

“Purchased a one hour massage as a Valentine's gift for my husband. I spent $120 and got a $20.00 gift card for free. The massage was $140 since we are non-members. The actual massage was only about 45 minutes. He went to the Camarillo location because they are the only ones that have women that do deeper massages. When the massage technician started out, she went into a super deep tissue massage to the point it hurt. He told her to make it a little lighter and then it was like she was barely doing anything. Would not recommend, or go back there ever again, waste of $120.”

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Posted 1 month ago

“First of all it wasn’t an hour, it was 45 minutes but I paid for an hour. Second, Eric, the person who was the masseuse was hurting me and when I said it hurt he didn’t stop and kept pressing harder. He said he wasn’t even touching it and was going easy. I cried on the table and was yelling in pain. I feel assaulted.”

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Posted 1 month ago

“Servicio al cliente muy poco profesional. La verdad que están muy mal organizados”

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Posted 1 month ago

“Kris at the front desk help me with signing up for a membership. She was kind and knowledgeable. I have been a member in the past and look forward to being under their care again.”

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Posted 1 month ago

“Horrible customer service at their Alpharetta, GA location on Windward Pkwy. I have repeatedly tried to make contact with the manager, whom the desk staff refers to, but no luck. Trying to resolve their erroneous handling of temporarily freezing my account, too avail.”

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Posted 2 months ago

“I got a facial by Kirisa Mahon at Massage Envy in Hattiesburg Mississippi. She was amazing. What I appreciate the most about her is that I only do she educate me on what I need to do when I leave her. She also explained to me why applying the different products before and after. I will definitely be back to see Kirisa Mahon.”

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Posted 2 months ago

“Overall we are happy with ME. I do wish therapists would improve personal hygiene. We're very close during sessions so bo, cigarette breath, etc does decrease the quality of the experience.”

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Posted 2 months ago

“The front desk at the Easton/Brockton branch need to learn how to interact with lifelong customers, lack of respect and poor communication skills should not have a place in service provider reception!”

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Posted 2 months ago

“If I could give less I would apologies ahead of time for the length. I'll start by saying I have had a membership off and on. I originally left due to a bad interaction with an employee at another location. I moved so I decided to give it another go since this was a different one close to my home. All was fine till I booked a stretch and massage. I arrived for my appointment 5-7 min early. The stretch guy got me at the time of my appointment maybe a little later. I told him I was there for a stretch because I had been having some shoulder pain and figured this would be good. He replied, "well I'm not doing shoulders today :-O" Then we ended 20 min early. I told him that it was short he claims he got me early. I really really dislike confrontations so I let it go figured I would speak to the manager about it and make them aware through the survey they usually send after the visits. The massage was awesome though Tamara was excellent. Survey came but not for mr. non shoulder stretch guy. So, I was given a free stretch as a courtesy. I thought everything was good this was on 01/12/25. Why on 01/17/25 I see a debit to my HSA for $37.56 from Massage Envy?? I called and was told they were trying to debit the mthly fee which usually comes out on the 20th of the mth. Here is where I have the issue with them. I was told by one person it was because of the membership fee, another told me it was not them, but another told me it was for the non-compliant stretch I got. Make up my mind for me this resulted in me calling my HSA bank cancelling the card for an unauthorized charge. I waited a whole week to see if this charge fell off since it was the incorrect amount and as they said it was not them. The charge never fell off it went through and posted to the account. They were then blaming my bank and saying it was not them. I said since it was debited, I would pay the remainder I was told no they could not do that, and it was not them. I could pay the membership fee in full, or they could cancel my membership for me. I responded that they or someone there basically stole money from me. A bank/HSA would not randomly say oh let me send massage envy some of her money! Because of my response they then cancelled my membership and basically told me I could "AS A COURTESY" use my remaining sessions that I paid for at another massage envy location. I refuse to respond to them and perpetuate the injurious behavior. But I am really upset, angry, and confused on how I am being treated like this when it was my money??? If it were you, wouldn't you want your money back or not be charged an additional amount for who knows what??? Let us just say after my use of the remaining sessions I will not be giving any more business to them EVER!!!!”

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Posted 2 months ago

“My massage therapist canceled 2 hrs before my appointment DJ constantly Does this The manager was also rude and Kurt The free massage doesn’t make up for the regular consultations or her attitude today”

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Posted 2 months ago

“Angelita is a great message therapist, since I started seen her my neck and back feels so much better. She always asks how you feel, is attentive to where the pain areas are, and gives good advice how to maintain pain free and to drink lots of water.”

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Posted 2 months ago

“I could never get the dates I wanted and was disappointed with the schedule that they wanted to give me. Finally I wanted to cancel my membership and told that I signed a contract and could not cancel. The Bell Blvd Bayside location has been charging me $85 a month for nearly a year for a service I don’t use and or want now. I am a senior on a fixed income. These charges are criminal. I don’t recommend Massage Envy to anyone. It’s just one big money grab. Keep you money. Carol Carson”

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Posted 2 months ago

“I visited the Massage Envy in Bedford Hills this morning and was blown away with the friendly atmosphere and stellar customer service. The professionalism and the staff dedication at this location is rare now a days. The service I received from Dora one of the owners was amazing and she was friendly, professional and is very knowledgeable.I would also like to give a big shout out to their other locations , which are equally as accommodating and welcoming as well. Congratulations to Jennifer and Dora for running 3 amazing locations!”

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Posted 2 months ago

“Travis did a great job on massage, but this the 2nd time I went in with a gift card & the second time they charged almost double what a non member pays for a massage after the massage is done. When I questioned the price after booking online for a non member $75 massage. They made an excuse saying I was a cancelled member and my massage was $125, instead of $75 as stated online when I booked it as a non member price. I was never a member and told them that but they insisted the computer said someone had gifted me a 3 month membership years ago and I cancelled it. Funny I had only been there once with a gift card years ago and I told them that. I believe if I ever had a 3 month membership I would have been there more than once. Doesn’t make much sense to me but they make sure to ask how much is on your gift card and make sure you spend most of on 1 service. If you are wanting to gift someone a massage please go elsewhere unless you want to pay almost double. I was also told I have until April to use the remaining $13 on my $160 gift card. They also require a credit card to be on file in addition to the gift card just to book your appt. It is also stated online which is true 10 min before and after is subtracted from your 60 min massage making it about 40 minutes. I have gone elsewhere to have massages and they do not subtract dressing time like that.”

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Posted 3 months ago

“Worst place to do business had a gift card and went for first massage and the person giving the massage had bad body oder and was over charged. Scheduled a second one to use remainder of gift card but had to cancel so to flu they charged my bank $80 should have went and got everyone sick. Will never go or recommend this place to anyone”

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Posted 3 months ago

“Crap-tacular. No appts available. Ever.”

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Posted 3 months ago

Massage Envy is rated 2.0 based on 153 reviews