Massage Envy Reviews

Name: Massage Envy
Rating: 2.10

2.1 Rating 115 Reviews

26 %

of reviewers recommend Massage Envy

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2.1

Based on 115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Massage Envy 1 star review on 12th October 2024

Anonymous

Anonymous // 01/01/2019

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“I spent over two months investing, and when I finally attempted to withdraw my funds, my account—holding over $186,120—was unexpectedly locked. Customer service has not responded to my withdrawal requests. After sharing my experience with friends, they advised me to contact lilo grace 75 @ gmail .com . Their guidance was crucial, and I was able to successfully recover my stolen money with their help. you can also contact then on Wh-a -ts- A-p-p ‪+1-6-1-5-4-1-4-1-5-6-2”

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Posted 2 days ago

“Can't give zero stars so 1 star it is. Got a membership and all was going well. Always booked out my appointments 2-3 months ahead because appointments 4pm and later are harder to get which I understand. Fast forward to the end of September when I get a message that they need to reschedule I'm thinking no problem someone is probably sick. Call back and was basically told they now have no afternoon/evening therapists and they cancel all my appointments. They will not allow me to cancel my membership so I am now being charged $70 a month for zero services. Management will not call me back after 6 calls and 2 emails. Corporate says they have no control over franchise locations. This place is basically committing fraud. Stay as far away as you can from this location.”

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Posted 2 days ago

“If you’re looking for a great facial try Alana at Massage Envy in Flower Mound TX. She is a great esti - very professional, competent, explains each step, can customize your treatment and truly makes you feel relaxed and comfortable. She consistently provides a wonderful and enjoyable experience besides being adorable.”

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Posted 3 days ago

“I had an awful and frustrating experience with the Tinley Park, IL Massage Envy, trying to cancel my membership. They extend the cancellation process as long as possible. You have to cancel a month in advance. Then, you have to wait another 10 days for the Cancellation effective date in order for it to be process. The transaction is done through e-mail only. You can't cancel at the site, only electronically. I completed my cancellation forms on 9/12/2024, to cancel membership on 10/13/24. My effective cancellation date was on 10/23/2024, because they add an additional 10 days ( just because). I discovered on 11/22/24, my credit card was charged on 11/13/24. I immediately called Massage Envy concerning this issue, at 8:00 am(opening time). I was told my account was still opened, and I would be charged again on 12/13/24, because there was no record of my cancellation form. I asked to speak to the manager, but was told the manager wasn't there yet. I then decided to call credit card company to dispute the charges and closed my account, so I won't be charged again in December. I finally decided to go to the Massage Envy in-person , with my paper work to resolve error. When I got there, the manager told me she sent me an e-mail, stating, "We apologize for missing the return email with the cancellation. " Won't be doing business with this Massage Envy anymore.”

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Posted 5 days ago

“I invested $17,500 here to trade based on their signals. The scammers provided me with videos of real trading based on signals, as well as screenshots of PNL. I was eager to earn the same, so I fell for it and invested the money. But I didn’t know that I was dealing with a fake broker, not a legitimate one. As it turned out, the scammers just took my $17,500 and then stopped responding and i got so worried about it, so I decided to share it out to my friends, before a friend of mine directed me to Mrs. ''' Morris Meihua '''.. she was the one who helped me recover all my lost both my profit and i was so glad, yo can also reach out to them if you are being scammed before or even finding it so difficult for you to withdraw the money which you have invested on any broker, they can help you out.... Kindly reach out to the details below.... WhatsApp: + (1) 5-5-9 2-1-4 9-9-1-4 Email: ( m_o_r_r_i_s_m_e_i_h_u_a_ ( @) g_m_a_i_l_.c_o_m ) ......... They are so fast and reliable%100..”

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Posted 1 week ago

“Tina always gives excellent facials! She takes her time and lets you know what she is applying. I did an upgrade to have the cranberry orange mask. It was wonderful!!”

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Posted 1 week ago

“Horrible customer service! Their monthly membership “Do Not Accept Ever” They give you several forms to complete and fill out but never really point out what you should be made aware of.”

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Posted 2 weeks ago

“I always enjoy going to my massages and facials at the Tamiami location. From beginning to end its always a great experience.”

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Posted 2 weeks ago

“Yesterday 11/5/24 at Fairlakes location, I had the Worse experience with this company. I am old rude woman wouldn’t understand our question so he had a terrible manners and a kind Hispanic lady helped out, thank God!!! I paid facial for 1 hour and I received 30 minutes service. Customer service were explaining the membership for 15 minutes, I went in at 12:15 noon. At 12:45 the service ended, the person left me in the room and she said, that I needed to get out because she needed to clean the room for the next customer. I complained that I have paid for 1 hour. She said I had to leave. When I was waiting for my sister in the Lobby, the Manager got out of her office, started to make disgusting comments about a nice Hispanic lady that was helping out with this terrible situation. I will never go back and I do not recommend anybody to go there. The Manager should be fired for disrespecting customers waiting in front of her, disgusting comments. I wouldn’t even give 1 star 😡”

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Posted 3 weeks ago

“The customer service at this Massage envy is horrible. The front desk people, not the therapists. The therapists are amazing. This morning I had an appointment and the place wasn't even opened. My massage therapist was waiting too. Another massage therapist showed up waiting and another customer, too. She kept texting the manager with no response at first. The front desk person who should have been there at 8:20am, Linette, wasn't answering her texts. We waited in the cold outside for 40 minutes before I decided to leave. I went over to Home Depot and then came back later and this Linette person refused to even apologize to me and tried to blame the manager. The manager wasn't there. Linette said she wasn't allowed to cancel the monthly subscription and she couldn't print out the credits that I have. She said that she emailed the manager, but I haven't heard back from the manager which I doubt I will. The last time I tried to get a hold of the manager at this site (they double billed me), I never was able to. I would leave phone messages and no one would call me back. I find it really ironic that if a customer doesn't show up to an appointment or cancels the day of, they are charged the full amount of the appointment, but the company doesn't do the same when they don't show up or cancel on the customer. I haven't even been given an apology and my appointment charge is still on the books. Needless to say, I took the time to drive all the way over there, waited 40 minutes and then still didn't get a massage. Of course I'm a little cranky.”

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Posted 3 weeks ago

“I had an appointment scheduled and they called to reschedule. The man who called said I will note your account and we will give you an “add on” up to $15.00 for your inconvenience. I arrived for my appointment, I opened the door, and no one greeted me but I turned and walked out only because I had forgotten my wallet. This time I opened the door the lady was full of energy and said HI and proceeded to take care of me while the man did not even look up (Note: he was the one who rescheduled my appointment and noted my account). I had a bad vibe but ignored it. Once my massage started, I asked the therapist about my add-on. She ran out to ask the man and to retrieve the add-on but he said no. I said no worries. When it was time to pay, I recalled our conversation and told him that he noted my account. He asked the receptionist to check if he noted the account and she read what he wrote. He said you can use it the next time. I said what makes you think it will be a next time. He proceeded to talk about becoming a member and I said no I want to check out a few more places before I commit. I explained that I’m BIG ON GOOD CUSTOMER SERVICES AND TODAY I JUST DID NOT RECEIVE THAT FROM THE FRONT DESK.”

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Posted 4 weeks ago

“Reviews for ME maybe poor, but a certain someone always makes something special. At the Murphy location on 14th, Sandra Z is an exceptional masseuse. She listens to your issues, and she provides the massage per the requests - she is FANTASTIC In East Plano, please visit Massage Envy and ask for Sandra Z”

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Posted 1 month ago

“Bad service”

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Posted 1 month ago

“I called to inform the staff that my husband tested positive for flu to make sure they were comfortable with me coming in. They said they were not. At that time, they also went ahead and charged me a full credit for being a good human and letting them know The situation.”

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Posted 1 month ago

“Elizabeth is a professional! very informative in a step by step manner, and you can tell she takes pride in what she does. 10-10 recommendation”

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Posted 1 month ago

“Absolute completely unprofessional place. They change policies last minute without any notice. Refuse to accommodate their clients in regard to the changes THEY made by sending anything via email - instead they make clients have to take off from work and adjust the clients schedule to accommodate Massage Envy for the changes Massage Envy made. No apologies, explanations, nothing. Arrogant, self centered and entitled customer service. Run don’t walk away from doing business with these people. They also charged me for years of membership after I cancelled during Covid so shady business all around. Be very careful when doing business here.”

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Posted 1 month ago

“So disappointed! I have a Massage Envy membership for at least a dozen years, and just had the worst massage of my life at Lake Pleasant. The massesue was very inexperienced - very timid and hesitant with every step. She used far too little lotion, no hot towels, started 12 min. late and ended 12 min earlier (more than the set-up and break-down norm at the 20 plus ME locations I have been to around the nation, had no process for the massage (only did the fingers on left side and not on the right side), did completely different massage on right foot than done on left foot (no masseuse does this!) I have never complained about anything at a ME, but this was a disaster! I complained to the receptionist as soon as the massage ended. She took notes and promised me that the senior manager would call me next day (today). I received no call. I will likely cancel my membership over this matter, but I guess ME doesn’t need my business.”

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Posted 1 month ago

“I had a wonderful 90 minute massage with Jocelyn at Coconut Point. She was very professional, and customized my massage to my specific needs . I left feeling relaxed and totally pampered. I will definitely be back!”

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Posted 1 month ago

“At this moment I can't stop thanking the TheresachinRecovery team cause they helped me recover my money when i thought it was all gone. It all happened based on a review I viewed on how they helped a certain lady recover all her stolen invested capital of 354,000$ which makes me automatically follow up with them and now I am so happy to share their good work to whoever needs it. you can reach them through Email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m & call/whatsapp: + 1 4 3 5 5 0 0 8 3 0 4 for their willingness to help recover my funds despite my case falling short of their basic standard requirement. I now feel reassured that these scammers will begin to hear a hissing sound turning louder everyday; thanks to the TheresachinRecovery”

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Posted 1 month ago

“I am from out of town, scheduled a massage here and within a week they called to cancel because the therapist was going on an extended leave. They said they would keep my spot and see if another therapist could help. No one called, so I called them and they still didn’t have anyone. The week before my visit I still hadn’t heard so I made an appt elsewhere. I called Massage Envy to cancel but they said now they found someone so I agreed to stay with them and canceled the other one. 15 min before my appt they called to cancel again because the therapist was sick. No time to reschedule anything else for that evening. Very frustrated as this was in between 2 half marathons I was running and really needed it! Will never go here.”

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Posted 1 month ago

Massage Envy is rated 2.1 based on 115 reviews