Liz the manager was rude and unprofessional. She have no customer service skills and no manners. Very disappointed happened@ Aventura location. Manager LIZ very rude and unprofessional in manner of talking. My wife made appointment for my son to come this Thursday. Liz called om Wednesday saying she going to charge my card bc my son missed his session. My wife told her probably it was misunderstand since my wife called the school and made aware a school regarding early release on Thursday. Liz was trying to make my wife wrong and was talking very rude and unprofessional for manager. LIZ was talking over my wife all the time and trying to proof us wrong that we forgot about appointment . My wife and my son visiting this place for almost a year and they never missed any appointment without letting them know in advance. They did not even tried to compensate for this visit. As well her crew@ receptionist area is very unprofessional, constantly they make mistakes with therapist. They book you with one therapist and when you come you see somebody else. I dont understand why they have camera in recording if they never review any issue and they never solve any issue. The only reason my wife and my son staying there bc they love Hector. Hector is amazing.