I am had Massage Envy membership at the Garden City, NY location for years and years. Unfortunately , the franchisee sold and the new "mega owner" of this and 59 other franchises has not held up the level of professional services that this particular location as well as the North Palm Beach Florida location that I have used forever. This Garden City, NY location is not only "unkempt" but the front desk desk is a forever revolving door, with no manager present on any kind of regular basis... When I asked that an upper manger or supervisor be contacted for assistance, I'm told it could take 48 hours. I was so frustrated , and now they have over $ 350.00 of month service fees that I have not used. Because I travel quite a bit, I asked that they either credit me, or simply allow more time so that when I go to Florida for the winter, I would use my credit there. They refused, telling me everything I have will expire in by Dec. 31, 2023. Very poor professional management and customer service.