Just like all other people had said, I experienced the exact same scam type service provided by massage envy. When you join the massage envy subscription, they start charging you monthly and give you a free session per month. However whenever You book a massage, they cancel on you at the last minute. Seriously last minute. Like 4pm massage will be canceled at 3pm at the same day. Although I am being very considerate as a customer and I have no problem with the therapists (in fact my therapists had been excellent), the excuse of “therapists called in due to emergency” had been used too often by them. They used this excuse at least 5 times on me, and every time it was a last minute cancellation. When you accumulate many sessions in your account, and you cannot book one because they always cancel on the last minute, you will end up having so many unused free sessions. When you cancel your membership, you are required to use all of them within 60 days or they go expire. Very familiar scam strategy. I have to point out Massage Envy was not like this a few years ago. I don’t know what happened to their management but I can tell you they do make me feel they are a total scam now. Do not subscribe. You can get better service somewhere else.