ZERO STARS! I don’t even know where to begin… I would NEVER give anyone I care about a gift card to Message Envy or patronize their business EVER! The customer service is severely lacking and corporate is a JOKE! Last Christmas (2022) my brother had gifted my mom and I each a $100 gift card that he purchased at the West side (Madison) location. When we went to use them we were told that there was no money loaded on the cards. So we ended up paying cash. My brother had to pull his receipts and provided documentation that he paid for the cards. What had happened is the employee never loaded the money on the cards. It was a pain to say the least and message envy did nothing for the inconvenience of their oversight. My brother again gifted my mom and I gifts cards this past Christmas (2023). I called to book our appointments shortly after Christmas at the West side of Madison location and was told that they had no available appointment where my mom and I could get messages consecutively. I told the CSR that we could book out as far as needed to accommodate our request. She said we would have to call back at the end of the month when they had the schedule for the next couple of months available. I called 2 more times and finally on the 3rd call we were able to book our appointment at the same time. Now let’s be clear, this is Not a huge ask!! Anywhere else I have ever gone has no problem booking messages at the same time for people who come together and want to be done at the same time. Message Envy didn’t have any weekends available (at all, which I don’t understand) so we booked for a Monday 2 months out! Message Envy called us on the Friday before our appointment and told us that they had some “bad news” and that “one of our appointments needed to be canceled because a therapist quit”. Both my mom and I had taken off work and have now at this point waited over 4 MONTHS! Needless to say I wanted nothing further to do with Message Envy and asked for the gift card to be refunded. I was told that they do not do that and to call corporate with my concerns. Corporate had the chance to make things right but chose not to. I don’t usually ever write reviews but felt compelled to let the public know so they can steer clear of this disaster of an organization all together.