Extremely disappointing experience! I bought a message for my husband for his birthday. At that time I specifically asked for a gift card when I went in to purchase, but was told it was all done though his phone number and all he had to do was call in to book the appointment. Now a few months later after they cancelled an appointment, the prices have increased and every time he talks to someone they ask him for an actual gift card, it’s been more of a headache then a gift. I really wish I had saved my money and spent it on a better message place. There are so many places out there, this just happened to be close to us and I thought it couldn’t be too bad. Next time I will definitely travel further away in order to go a more professional facility!!! I will never deal with message Envy again and will tell everyone I know to steer clear. Anyone looking for a place I would highly recommend the Refuge which is amazing!!!!