If I could give them a zero, i would. I really don’t like writing negative reviews, but I feel it’s warranted. Honestly, I just want this out there so I can help others avoid the headache I’m currently dealing with. AVOID THIS PLACE AT ALL COSTS!!!! I’ve been a member of massage envy for YEARS and I was so happy with them until it came to cancelling. Due to increased expenses, I decided to cancel my membership with them. I reached out on 6/25 about this. They said I had to pay the current month - fine. So I did. I was told that they would email the cancellation form and a manager would reach out within 48 hours. That did not happen. I reached out again on the 28th, no answer. I reached out again on 7/3, they only answered about the form, stating that they sent it on the 25th but will resend it if ”I can’t seem to locate it”. It was not sent, I checked everywhere. I still have not received it. I had to ask AGAIN about management reaching out and they finally said the manager would reach out today (7/3). NADA. Mind you I tried calling a couple times too and they never answered. So I called again 7/4 and left a voicemail since they are closed, along with two texts stating that I need this form and to have a manager call me first thing. Seems like this is a pretty common thing for them, and it’s unfortunate. I’m just hoping at this point I’m not out all my credits, and they aren’t trying to make me add yet ANOTHER month to it. I will update this post once I have more information, but please save yourself the hassle and take your business elsewhere!!!