Hayley was completely rude and unprofessional to deal with. Buyer beware if you sign up with a package or membership here! I came for six months of prenatal sessions, was walked through scheduling in person by a staff member to make sure everything was taken care of and booked properly, and then ended up randomly told that I needed to pay out-of-pocket after my session today. I explained to her politely that everything is prepaid for and this doesn't make any sense, to which she effectively told me that I should understand the math and it's my problem and not theirs even though she can see in the system who helped me and that they were the ones to book me when all I asked for was to book the sessions I paid for. Why would I book more sessions than were in my package? It literally makes no sense. She refused to be accountable and was not remotely apologetic. Not the kind of experience anyone should be paying a premium for, especially not nine months pregnant. On top of all of this, I now didn't have the opportunity to properly space out my sessions until giving birth, which was the entire purpose of me being a customer here in the first place, and why I personally asked for professional assistance with the booking process, all to be treated this way and stuck footing a bill and having no care for the last month of my pregnancy. I will NEVER be back and am appalled at the customer service here. Thought I would give them a chance due to proximity of where I live, but now I see why everyone I know avoids this place and goes to small, local businesses or private masseuses instead. Hope the owner or manager has the opportunity to see this, as you are losing customers frequently due to the rudeness and incompetence of your desk staff. There was zero attempt made to right what happened today. It costs a lot less to retain a customer than to acquire a new one. I suppose this lesson has been lost upon Hayley, as she very clearly does not care about the customer experience or treat this business like her own in anyway whatsoever.