I have always raved about the benefits of having a membership here. There policies are terrible and they lock you into to paying even if you don't utilize. I have been in to discuss canceling but will loose all my credits. Now they charge me a cancelation when I shouldn't have been scheduled at all. Still list my credits even though I called same day of cancelation to pay and attend appointments. They took my slot and still charged me full price. Ridiculous way to treat loyal customers who leave good tips for employees. I know its hard to believe but unexpected injuries or medical issues can arise and make this service hard to utilize. I need 24 hours in the CALM ROOM to handle this disappointment and anger at the way they scam customers out of money. I will tell all my family and friends to avoid this business and quite a few have membership already. Bad business for sure.