So disappointed! I have a Massage Envy membership for at least a dozen years, and just had the worst massage of my life at Lake Pleasant. The massesue was very inexperienced - very timid and hesitant with every step. She used far too little lotion, no hot towels, started 12 min. late and ended 12 min earlier (more than the set-up and break-down norm at the 20 plus ME locations I have been to around the nation, had no process for the massage (only did the fingers on left side and not on the right side), did completely different massage on right foot than done on left foot (no masseuse does this!) I have never complained about anything at a ME, but this was a disaster! I complained to the receptionist as soon as the massage ended. She took notes and promised me that the senior manager would call me next day (today). I received no call. I will likely cancel my membership over this matter, but I guess ME doesn’t need my business.