I had an appointment scheduled and they called to reschedule. The man who called said I will note your account and we will give you an “add on” up to $15.00 for your inconvenience. I arrived for my appointment, I opened the door, and no one greeted me but I turned and walked out only because I had forgotten my wallet. This time I opened the door the lady was full of energy and said HI and proceeded to take care of me while the man did not even look up (Note: he was the one who rescheduled my appointment and noted my account). I had a bad vibe but ignored it. Once my massage started, I asked the therapist about my add-on. She ran out to ask the man and to retrieve the add-on but he said no. I said no worries. When it was time to pay, I recalled our conversation and told him that he noted my account. He asked the receptionist to check if he noted the account and she read what he wrote. He said you can use it the next time. I said what makes you think it will be a next time. He proceeded to talk about becoming a member and I said no I want to check out a few more places before I commit. I explained that I’m BIG ON GOOD CUSTOMER SERVICES AND TODAY I JUST DID NOT RECEIVE THAT FROM THE FRONT DESK.