The customer service at this Massage envy is horrible. The front desk people, not the therapists. The therapists are amazing. This morning I had an appointment and the place wasn't even opened. My massage therapist was waiting too. Another massage therapist showed up waiting and another customer, too. She kept texting the manager with no response at first. The front desk person who should have been there at 8:20am, Linette, wasn't answering her texts. We waited in the cold outside for 40 minutes before I decided to leave. I went over to Home Depot and then came back later and this Linette person refused to even apologize to me and tried to blame the manager. The manager wasn't there. Linette said she wasn't allowed to cancel the monthly subscription and she couldn't print out the credits that I have. She said that she emailed the manager, but I haven't heard back from the manager which I doubt I will. The last time I tried to get a hold of the manager at this site (they double billed me), I never was able to. I would leave phone messages and no one would call me back. I find it really ironic that if a customer doesn't show up to an appointment or cancels the day of, they are charged the full amount of the appointment, but the company doesn't do the same when they don't show up or cancel on the customer. I haven't even been given an apology and my appointment charge is still on the books. Needless to say, I took the time to drive all the way over there, waited 40 minutes and then still didn't get a massage. Of course I'm a little cranky.