Yesterday 11/5/24 at Fairlakes location, I had the Worse experience with this company. I am old rude woman wouldn’t understand our question so he had a terrible manners and a kind Hispanic lady helped out, thank God!!! I paid facial for 1 hour and I received 30 minutes service. Customer service were explaining the membership for 15 minutes, I went in at 12:15 noon. At 12:45 the service ended, the person left me in the room and she said, that I needed to get out because she needed to clean the room for the next customer. I complained that I have paid for 1 hour. She said I had to leave. When I was waiting for my sister in the Lobby, the Manager got out of her office, started to make disgusting comments about a nice Hispanic lady that was helping out with this terrible situation. I will never go back and I do not recommend anybody to go there. The Manager should be fired for disrespecting customers waiting in front of her, disgusting comments. I wouldn’t even give 1 star 😡