I had an awful and frustrating experience with the Tinley Park, IL Massage Envy, trying to cancel my membership. They extend the cancellation process as long as possible. You have to cancel a month in advance. Then, you have to wait another 10 days for the Cancellation effective date in order for it to be process. The transaction is done through e-mail only. You can't cancel at the site, only electronically. I completed my cancellation forms on 9/12/2024, to cancel membership on 10/13/24. My effective cancellation date was on 10/23/2024, because they add an additional 10 days ( just because). I discovered on 11/22/24, my credit card was charged on 11/13/24. I immediately called Massage Envy concerning this issue, at 8:00 am(opening time). I was told my account was still opened, and I would be charged again on 12/13/24, because there was no record of my cancellation form. I asked to speak to the manager, but was told the manager wasn't there yet. I then decided to call credit card company to dispute the charges and closed my account, so I won't be charged again in December. I finally decided to go to the Massage Envy in-person , with my paper work to resolve error. When I got there, the manager told me she sent me an e-mail, stating, "We apologize for missing the return email with the cancellation. " Won't be doing business with this Massage Envy anymore.