I paid $125 for a 60 minute massage, which lasted barely 45 minutes. I was asked by the girl at the front desk if I prefer a firm massage, in which I answered yes. The massage therapist was nothing close to offering a firm massage. She is highly unqualified to be a massage therapist since what she offered was lackluster and criminally overpriced for her services. When I realized the massage was not 60 minutes, the girl at the front desk said the massage time starts when I walked into their office, which is the most shocking thing I have ever been told in regards to paying for a massage. The massage begins when you step foot into the massage therapists room and they set the timer. When I asked to speak with a manager, I was told that there was no manager in the office until Monday. I was told that Christine, the manager at the Pembroke Pines office would call me on Monday or Tuesday. How is it even feasible to have strong work ethics when the manager is not even showing up to do their job?