Had a good membership for quite a few years. A time in my life prevented me from having monthly massages so I built up several credits. They put a freeze on my account so I could use them up and then discontinue my membership. Charging me $20 each month for nothing. I was getting down to a couple of massages and I discussed with the staff, "Now I will no longer have charges out of my checking account, correct?" twice, on two different occasions I was told, "yes you are done" Well November and December I have Massage Envy charges . I call and go to the facility and I am told I have to fill out paperwork to discontinue membership. I had told the manager way back in April '24 that I was retiring would have no income and needed to stop withdrawals from my bank. Thats when the freeze started. She did not mention paperwk. I asked that the 2 months be refunded. "Oh they can't do that. " What a racket! They charge if your out of town and go to another ME, they charge to transfer a credit as a gift, they charge for a freeze and they overcharge for the massage, and it doesn't all go to your masseuse. Which by the way, were all pretty good to pretty awesome massages. I don't fault them, I fault the business. A refund would be highly appropriate but they do not have the decency to offer that. $200 would have paid my pain pills bill. I can use up the two massages but the relief is only temporary. Sad Bad business I will never recommend and I will pass on that its a bad business you don't want to deal with.