I recently had an extremely disappointing and distressing experience at Massage Envy. During my scheduled appointment, the staff, particularly Emily Freudeneer, displayed unprofessional and antagonistic behavior that escalated into outright harassment. Emily insisted on collecting payment for a prior cancellation due to a positive COVID-19 diagnosis, despite the fact that I had promptly communicated my situation. Her confrontational and dismissive tone led to an embarrassing, prolonged argument at the front desk, which delayed my appointment and created a hostile environment. Furthermore, the facility itself was shockingly unsanitary. The lack of cleanliness raises serious concerns about compliance with basic health standards, making the environment unsafe for customers and staff alike. The overall conditions suggest the need for an immediate health department inspection, as the premises are far from meeting acceptable hygiene requirements. This combination of harassment, antagonism, and unsanitary conditions reflects a severe lack of proper staff training, customer service standards, and operational oversight. After this experience, I have decided to cancel my membership entirely, as I can no longer trust this location to provide a safe or professional experience. I strongly urge Massage Envy to address these significant issues, including staff behavior, customer service training, and health compliance, to restore its reputation and ensure the well-being of its customer