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Anonymous
Travis did a great job on massage, but this the 2nd time I went in with a gift card & the second time they charged almost double what a non member pays for a massage after the massage is done. When I questioned the price after booking online for a non member $75 massage. They made an excuse saying I was a cancelled member and my massage was $125, instead of $75 as stated online when I booked it as a non member price. I was never a member and told them that but they insisted the computer said someone had gifted me a 3 month membership years ago and I cancelled it. Funny I had only been there once with a gift card years ago and I told them that. I believe if I ever had a 3 month membership I would have been there more than once. Doesn’t make much sense to me but they make sure to ask how much is on your gift card and make sure you spend most of on 1 service. If you are wanting to gift someone a massage please go elsewhere unless you want to pay almost double. I was also told I have until April to use the remaining $13 on my $160 gift card. They also require a credit card to be on file in addition to the gift card just to book your appt. It is also stated online which is true 10 min before and after is subtracted from your 60 min massage making it about 40 minutes. I have gone elsewhere to have massages and they do not subtract dressing time like that.
3 days ago
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Massage Envy has a 2.0 average rating from 129 reviews
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