I ordered a coat in the Black Friday sale for £179 instead of £299. After 4 days I was informed that it was on its way. Aday later I was emailed to say that they were sorry that i had decided not to have the coat and that a refund was on the way. I had not done his. I finally spoke to someone who said she would look into it but never got back. I rang again to be told there was nothing they could do and the coat was unavailable in my size. I went back online and ordered the coat for full price £299 it arrived the next day. I rang to try and get a refund and all they would offer was express delivery on future items. They will not put you through to anyone in a higher position. Appalling service! i will not be using them ever again.