I purchased several items that were on sale. Nowhere during the purchasing process did they indicate that some of these items would revert to full price if I didn't subscribe. Upon checking out, they highlighted and scratched out the price, replacing it with a exact same one in yellow as if they are on sale. However, if you pay attention, you'll notice they crossed out the old price, wrote the same price, and highlighted it in yellow (I even have a screenshot). This led me to believe it was still the sale price, but in reality, it was the old price. They don't disclose that these prices are pre-sale.
When the box arrived, there was no receipt included, making it difficult to notice. I intend to return all the items, but unfortunately, I wore the shoes I bought and only noticed afterward how deceptive their practices are. When I contacted them to discuss and request applying the discount on the shoes, they were unhelpful and rude.
I've been a loyal customer for 25 years, but this experience was so disappointing that I will never shop there again. This is fraudulent and completely unethical.
5 months ago
Massimo Dutti has a
1.6
average rating
from
87
reviews
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