The most horrific online shopping experience. With other retailers you at least have an option of tracking your order. Not with Massimo Dutti. I have ordered my product to be delivered to a local store. Way past the advised delivery date and not a single update from Massimo Dutti! How about at least apologising for the inconvenience and letting me know what on earth is going on. No contact numbers to follow up on the order. The courier company they use doesn't have a tracking tool on their website - why would they even share the tracking number with us then if it's useless??? AND. When visiting the actual store, all the shop assistant could advise was: it will probably arrive at some point next week. Really??? Never again!