I reside in the Pittsburgh area and hired this company to repair my refrigerator due to it not getting cold. They sent a repair man who had difficulty speaking english so it made it difficult to communicate and ask questions. He concluded that the mother motor located in the freezer compartment needed replaced. I spoke with someone from the company named Denny. He spoke English who assured me he could have the part in 3 to 4 days. He took a deposit for the part. It's now been over 7 days and I've been without refrigeration and no one at this company can locate the part. I've called leaving messages for Denny and he is missing in action and never returns calls. I called and spoke with a woman today who also speaks little English and she advised she would contact the warehouse to see if they located the part. Simply a horrible experience and it's costing me more money because we have had to eat out due to no refrigeration. The communication has been horrible very few people speak english at this company. I informed the woman that I if the part is not located today I want my deposit returned and I will hire another company. I can not recommend this company with any good conscious!