My experience with Masterfix was excellent. Arranged for tech to come for diagnosis on my Thermador/KitchenAid refrigerator. To buy a new replacement for my installation would have cost me over $12,000 so I had to get my refrigerator repaired. I recv'd call from office that tech will be there between the hours of .....Got another call that tech is on the way. Tech came and checked unit out. He did contact main office and sent photo's. Indeed the tech did not speak English very well, but showed me via his language translation app which outlined the issue. Informed me that I should hear from office soon. I did pay the diagnostic fee. Next day I recv'd call and got email with pricing to fix. Two day later I recv'd another call asking if I had recv'd quote. I agreed to price for fix and subtract diagnostic fee. Recv'd a call to advise part was available (my unit is 19 yrs old) and it would take a week to arrive, and we scheduled date for tech. to arrive. Recv'd another call that part was in and techs will be arriving. 2 techs came worked 2.5 hours and got my unit up and running. Bottom line: excellent communication from main office, fair price, skilled techs, cleaned everything up, and my refrig. is like new. Previously I had 3 other companies come out and one said "can't be fixed", another said "stick it in the garage", another company sent tech, did diagnosis (paid fee) and took panels apart and said "this could be an expensive repair" and would get back to me next day..next day came and no call back and I was left with my unit taken apart. I stopped payment on check because all I got was voicemails when I called for 3 days....no answer. Finally I left message and said " tell me if you don't want to do this repair or not capable, but just give me a call back and I will find someone else". No response. Sorry to hear that others had bad experience, but I gave 5 stars because I got great communication , fair price, and techs that showed up on time. Happy with experience from Master-fix...give them a call.