Fell for the Black Friday offer of 50% cash back. Seemed too good to be true but went for it anyway. Quidco tracked at 50% of purchase - Ya Hoo. Matalan sends an email saying goods despatched - Ya Hoo. Money taken from my account. 7 days later no goods so try to use link to Hermes tracking (does not work) so send an email to Matalan where is my order? No answer. Another 5 days pass and have idea to type the tracking number (16 characters) into the Hermes tracking facility direct. Get message we are expecting your order. Another email to Matalan and again no answer. I think we may be seeing the end of this store as it seems they may be struggling. The owner lives in Monaco so he will not be too worried. Will I get my order and my cashback? Looks doubtful.