After receiving 2 sets of faulty fleece pyjamas I returned them using parcel force..they were signed for by matalan staff 2days after sending them back , however 3 weeks on and I still haven’t had a refund of £50..also clearly states on return policy if faulty and returned , the postage will be refunded..I have spoken to 3 different people regarding my refunds and have to say how rude and unhelpful these people were..would be nice to speak to someone who actually knows what they are doing..shocking customer service , shocking way to run a business ..unanswered questions and unanswered e.mails