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Andrew
I ordered (order no. 41459277) a denim shirt from Matalan in January. Matalan sent me the WRONG shirt – totally different design and colour! After considerable trouble trying to contact them via email, I returned the shirt to them at my own cost. I asked for a refund of my return postage as it was MATALAN’s mistake that I was returning the shirt to them. They have refunded the cost of the shirt to me BUT NOT the return postage. They are ignoring my emails: no response whatsoever! I advise everyone NOT to buy anything from Matalan: as far as I am concerned they are THIEVES! Rubbish products and rubbish Customer Service. You have been warned!
3 years ago
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Matalan has a 3.6 average rating from 1,867 reviews

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