Matalan sent me a 20% discount code that included 'Home' items, apart from furniture. I ordered a light online and it wouldn't let me apply the discount code. I complained on Trust Pilot and had a response from Matalan, who said that 'home' items are not included in the discount. WRONG. I have the discount card to prove it. Check your promotions Matalan and then think how you are going to wriggle out of dealing with loads of people who try the codes to buy homewares...
This is a con out and out and Matalan should be aware of the terms of their own promotions. Why are they saying that this latest promotion does not include homeware, when clearly is DOES, apart from a very few exclusions, such as furniture...?
I am not happy with Matalan's response and lack of clarity or fairness on this issue.
3 years ago
Matalan has a
3.6
average rating
from
1,867
reviews
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