Horrible place to work for. Management are cliquey, if you aren’t part of the in crowd then you will be treated like dirt. Customer service and standards have definitely declined. Online shopping is a hot mess, self-service has been a disaster, dumb decision was made to stop giving refunds on sale items when fitting rooms were still closed and staff are left to deal with the backlash.
The CEO and management needs to listen to both customers and staff. Make self-service optional and have more till staff, acknowledge younger staff’s contributions and hard work instead of favourites, sort out customer service and online shopping and improve product quality if you want to continue making a profit as you are losing customers and great staff like crazy and ruining your reputation.
3 years ago
Matalan has a
3.6
average rating
from
1,867
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.