Was in waterside, Londonderry store today and was really enjoying the sales. I had filled a large basket and then to be told there were no changing rooms as there wasn't enough staff. There wasn't anyone to put clothes back and maintain the changing rooms and they didn't know when they would be opened again. The staff were more than apologetic and I'm sure they were fed up people being angry at them. I was advised to buy my goods and return them if they didn't fit. This would have been acceptable but I was told that if you buy anything on sale it can't be returned only exchanged . This has really put me off shopping in matalan and would prefer to go to a shop and try something on before I buy it .
2 of my friends left their baskets and said sure someone has to put these away anyway ,what's the difference in them being in the changing rooms. Not a great experience 😕
2 years ago
Matalan has a
3.6
average rating
from
1,867
reviews
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