I ordered 3 items which had a delivery estimate of 2 to 3 days. After 3 days I emailed customer services to find out where my goods were. Finally after 8 days my items arrived. I did not want one of the items as it was not suitable for my needs. I paid 9.99 for delivery but when I asked to return it they wanted to charge me 55.00. This is not clear on the website. I also assumed that I would be able to return any goods to my local Matalan store but instead need to deliver this to Bolton. They will only accept tracked items so I can't even take it back to Bolton myself. Which is after all only 120 miles away. My item to return is still sitting in my living room as I am now stuck for a courier over the Easter holidays. While the people in customer services are polite they did not resolve my problem. It has been an utter nightmare ordering from Matalan direct. Would never use them again. Really really poor experience and will be telling all my friends about it.