I Unfortunately had a very bad experience and this has put me off of ever using matalan direct. From a happy customer who in store buys great products I was extremely let down by the dining set I received. Out of 5 peices of furniture all 5 we're recieved in a damaged state! The table had a huge dent and 3 out of 4 chairs had evidence of being dragged along the warehouse floor and the other chair had finger nail marks in the plastic which appeared to have been carried out whilst the plastic was setting. As for the no quibble return policy I didn't realise no quibble means having to submit photographic evidence of damage. Fortunately for myself I was in the position to do so but what about the customers who aren't able to provide such evidence. I feel this is very misleading statement and perhaps matalan direct needs to reword this. Whilst all the call handlers are very polite and I can't fault their telephone manner it is clear they are reading from a manuscript and unfortunately this provides no resolution or reassurance for unhappy customers. Whilst I appreciate this is a new venture for matalan quality control should be made a key goal in order to maximise profit and make loyal happy customers. The product I recieved would never of been let out on the shop floor by why should I accept it delivered to my door in such state. As the website states all queries will be returned to in a 4 hour period it took nearly two weeks to receive my money back. The courier service also needs to be reviewed as their telephone manner and service provided was poor. I am so disappointed by this whole experience and I will not be using this website again.