Shocking customer service. Ordered 3 pairs curtains 5th November 2016. Awful quality curtains and still unable to return them. No paperwork with order. Trawled back through emails and then emailed them to arrange pick up the same day the order arrived 10th November. As yet still no response despite several emails requesting collection. Now 18th November, tried to ring local store on 03330044444 number doesn't even respond, just no sound at the other end. Does Matalan Direct even exist anymore as I cannot speak to anyone on the customer service line number or a local store number. will not be buying from Matalan Direct again until they get their act together. Some of the products look great online but if it's going to be this problematic sending stuff back I won't bother. I also thinks they're going to try and charge for the return as well as the £3.99 deliver on all orders.Don't bother ordering from them online click and collect or buy in store much easier than this.!