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Anonymous
Customer service absolutely dreadful Ordered an item to collect in store (3-5 days) had email 4 days later to say it had been dispatched. 3 days later still No message from store to say it had arrived so I emailed 'customer service' expecting a delivery date by return.....after 2 days and no response I called them only to be told it was in transit and someone would get back to me. Didn't hear anything again so emailed again next day and now after another day of no response I've phoned again. Still being told it's in transit and they need to contact courier To chase. I was Advised to purchase the item in store to which I said you've already debited my card. Asked to speak to supervisor as I keep being fobbed off but was told they deal with manager by email and that they would escalate my query but Still couldn't tell me when I would have a reply !! Absolutely nonexistent customer service, I would never buy from them again.
8 years ago
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Matalan has a 3.6 average rating from 1,871 reviews

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