Shockingly appalling service and I will not order from Matalan online again. Order placed 19th December for item to be delivered before Christmas. It was due to be delivered on 28th December and then, for no apparent reason, was delayed to 5th Jan. I was not at home on the day of delivery, but apparently someone signed and received my delivery. When the customer service rep looked into this with the delivery company they were told they couldn't find the address, which is somewhat surprising seeing as the package was delivered somewhere. They then submitted another order for me on Jan 19th and I am still waiting for an update as to when this should be delivered. The customer service person was very helpful but nothing can make up for the awful delivery service.