I ordered some gym clothes from their website on the 27th for next day collect from their store in Stockport. Got an email on the morning of the 28th to say that my package was on the way to the store and i should recieve and email and text when it arrives. So on the 30th I was getting worried. Got in touch with CS online and they apologized for it being delayed then offered me a £5 gift voucher, also may i add that they only offered me my postage charge after i demanded it back. I asked the lady 3 times where it is and she said she wasn't allowed to tell me. I can only get my refund on the postage once I pick the parcel up. it is now the 3rd of July and they still haven't got back to me. I asked a few of my collegues at work if they have had a similar problem and all of them said they had, whether it be waiting for 2 weeks for something that was ment to be next day or just damaged beyond use. Matalan don't have a clue when it comes to online purchasers, they have no intention to deliver parcels next day, they just want your money and when you want it back they have you going through loops. Matalan should sort this out because it will ruin the company in the long run. All you have to do is come on here just to see the tremendous amount of angry customers. If people are having to come on here and give you bad reviews then your Customer Service department obviously needs sorting out. And if you are reading this Matalan, WHERE IS MY BLOODY PACKAGE?!!!