HELLO MATALAN, UNFAIR PARKING FINE / EXTORTION / AVOID As a very regular customer of MATALAN I have been put off shopping here. This is regarding the KIDDERMINSTER store. I find it disgusting how they have allowed SMART PARKING LTD to extort money from its customers and try to charge unfair and extreme fines. My vehicle was picked up on the AMPR system in operation for overstaying the parking time. (Only in car park for 12 Minutes total) After finding a parking space I then discovered I didnt have enough change on me to put in the meter (happens to us all). I went into the store where I asked a member of staff where the nearest cash machine was and if they could do me any cash back. I was told the nearest cash machine was a distance away in the town and they couldnt do cash back. The member of staff also told me not to worry about getting a ticket through the post as they were having alot of issues with SMART PARKING LTD and to ignore the letters and they would go away. I left the car park after only being there for 12 minutes. We have been in touch with MATALAN who say they no longer employ smart parking ltd and cannot assist with our problem. They did however over a good will gesture of £30.00 to spend in store. Apparently you are given 10 minutes grace to exit the car park with paying. This is Not made clear on any signage unless you can read 3mm text at 50 yards. Come on MATALAN you can do better than this. I have a family to shop for and your losing business. By the look of all the forums I have viewed, Smart Parking Ltd has lost you a huge amount of business. I would appreciate your response please asap. Thankyou.