I am absolutely disgusted with the way Matalan have treated me. An unauthorised purchase was made to Matalan through my account, I informed them as soon as I realised (the order hadn’t got to the store yet) they said they would cancel the order an issue me with a refund. I didn’t get a refund so phoned back about a week later. They not only didn’t refund me they let the person collect the goods from the store and now after speaking to them many times are not taking any responsibility. I have been made to feel that I am responsible (their exact words were “it’s not Matalan company that are responsible for this fraudulent transaction” yes I know that but you let a criminal walk away with your goods after being informed of the situation. I have spent 3-4 hours over the last 2 weeks trying to resolve this with no answers. I am absolutely disgusted with the behaviour of such a big company, surely they should have something in place so this can’t happen, but every time I try and ask how this happened I get fobbed off. Can’t stress enough how rude and ignorant the customer service team were to me and how frustrating it was trying to explain the situation numerous times.