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Joan H
Ordered 2 items on line and paid cost plus £3.95 p&p. Parcel arrived with completely the wrong article. Phoned customer service and asked them to send out correct order. They refused and said I would have to travel to Falkirk and exchange for the correct goods! I was furious - if I wanted to travel to Falkirk I would not have ordered online and paid £3.95! I cancelled the order and will never use Matalan online again. It was their mistake and they were unwilling to rectify it. What kind of customer service is this?
5 years ago
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Matalan has a 3.6 average rating from 1,867 reviews

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