Login
Start Free Trial Are you a business?? Click Here
Grumpy
I ordered and paid for a medium suitcase on 1st August for an 18th that weekend. I have no problem with the actual case - that looks fine BUT I received a very small one in error so asked them to exchange it to the one I’d paid for. They said they couldn’t and that I’d have to take it into a store ... I explained that I couldn’t get to a store and as it was their error I’d expect them to arrange collection of the wrong order and deliver the correct one. They refused. I’ve had countless emails and phone calls and nothing has been done - in fact they are no longer answering my emails. The birthday has been and gone with no present. I am absolutely furious!!! They have effectively stolen from me as they still have my money for the large suitcase and I have a cheaper version... they are still refusing to refund. Is this legal?? I would advise you to steer clear of Matalan!!
5 years ago
Read Matalan Reviews
Matalan has a 3.6 average rating from 1,867 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial