Matalan in Newbury Berks, I bought a couple of items in the sale but the trousers were marked 16 but would easily have fitted 20, the top was 18 and would have fitted 22,
Being sale items I should have tried them on as you can only get a credit not a refund,
I found the trousers in a 12 which I tried on and fitted me just right but they didnt have a smaller top.
I took them to the desk and the assistant was really nasty and said only a credit no refund which I did know but she gave it some attitude. I said there was a problem with sizes and she then said its not her problem take it up with head office. Then as if to prolong the transaction when I asked for the credit she nastily said its not ready and then made me wait while she did it in slow mo.
Never had such a bad experience as this with Matalan. I was disappointed and sad that someone could try to demeen me in a retail experience, Doesnt want to make me want to go back and spend the credit
5 years ago
Matalan has a
3.6
average rating
from
1,867
reviews
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