I have been shopping @ Hartlepool Matalan for a good 15 years, Always had very good service & people who worked there were always friendly.
Just today had such a bad experience with some one called Michelle
I did purchased £25 worth of shopping, just seconds later after I purchased, I realized that I can spend £30 & receive 20% discount. Michelle was very rude with me front of other customers & told me I am being awkward.. & walked away. Michelle also was screeming & said, I only can use the discount once, which I totally understand, Michelle was not prepared to listen that, I haven’t even used my discount not even once.
If Michelle is having bad day, can’t take it on customers.. I didn’t even receive an apology, Such a rude behavior. I am very upset for the way, I been treated by your Matalan staff.
5 years ago
Matalan has a
3.6
average rating
from
1,867
reviews
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