Matalan Direct were unable to deliver my ordered items after several attempts, and were completely polite and courteous in blaming me for this! They claimed to have an incomplete address for me on the first attempt, the courier claimed to have called me for clarification, but I received no such call. After ensuring that they had the full delivery address and arranging re-delivery online, I am sent a notification that re-delivery will take place next day, and there was no delivery next day. I rung Matalan Direct to find out what was the problem this time, they said they are not sure why but the courier is scheduled to deliver it the following day despite the notification that advises otherwise. So the following today, which is today, Matalan Direct claim that delivery was attempted this morning and delivery was refused at the address! Despite the fact that my builders have been at the property awaiting the delivery - I called my builder just to double check that he hadn't said "no thank you, we don't want it"! Matalan Direct smugly offer me a full refund at every point along the way to cover their backs, refusing to acknowledge the time and effort I have wasted chasing these items, and the delay it has caused to work being done at my property. My money will be back in my account in a few days (I hope they get that right), but I would stay clear of Matalan Direct.