Awful experience with customer service a couple of times !
Sent me the wrong colour suitcase... website says they will refund postage if incorrect dispatch.
Customer Service told me to keep the suitcase for 2 MONTHS until the stores reopen!!!?
What?! So your return policy on the website is lying then?
Terrible customer service... kept putting me on hold and repeating over and over I’ve to keep the suitcase for 2 MONTHS UNTIL and then return to the shop
4 years ago
Matalan has a
3.6
average rating
from
1,867
reviews
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