Our order was despatched quickly but we had small problems with the delivery. To cut a long story short, the driver did not call ahead as requested and we almost had a 2nd failed delivery had we not jumped in the car immediately to rush home. It was a little stressful. However, I appreciate this problem occurred due to the delivery company, rather than Matalan Direct itself. On a different note, I found Matalan Direct' prices extremely competitive and despite not needing it, found the returns policy of having the goods picked up from customers in case of a refund, very reassuring. One of my items were found cheaper elsewhere and a quick email solved this immediately with the price match gauruntee that Matalan Bathroom offers. Overall, a positive experience and I'd use again.