Don't even deserve a 0 star. Items were not delivered to me but returned back without me requesting. Matalan has only sent email confirming refund for some of the items but the rest are missing. Contacted Hermes & was told that parcel has been sent back to the store. I have been sending emails continously with no response and calling but customer service is not available through the phone. This is unacceptable. At least respond back providing reasons as to why this is happening instead of responding back how due to COVID-19, it will take longer. Everyone is going through it and they do find the time even a minute to respond to customers instead of ignoring. Absolutely useless. DON'T WASTE TIME ON MATALAN.