Matalans click and collect service is appalling as is there customer Telephone service I placed an order and was given the 2nd of October as the on or before date the item never arrived. the 3rd of October I rang to cancel and was told I couldn’t this is ridiculous they then advise me the new date had been set of the 9th of October to receive it by they should’ve contacted me if they were changing the date of an order customer service is terrible As it’s the waiting time and once I got through and spoke to somebody who could barely speak English I asked for a manager and was put back in a queue for another 10 to 15 minutes And to be told I have to wait 10 days now for my money back it’s appalling I will never shop with Matalan again