The Friday morning milk delivery is actually delivered on Thursday night! So decided to cancel, (they have a online form which you can order additional quantities, however it can't be used to cancel) you have to phone, this puts you through to the "cancellation department" and this is where you get the sorry you're leaving, and then the really really hard sell, we're local, why do you want to cancel? look we're going past your door!! don't buy from the supermarket!! Then when you insist on cancelling, she starts shouting even louder, getting really angry, then insists on going through a process, for the second time! By the time you have finished you feel exhausted, I feel sorry for elderly or anyone who is unwell that wants to cancel their order and has to endure this level of intimidation. She needs to go on an Anger management course. If she had been reasonable I might have gone back to them in the future, now NO WAY AM I GOING NEAR THEM!!!