I was previously with Speirs Dairy and this company took over. I wasn't informed this had happened either by Speirs or McQueens until I received a text asking me to set up a direct debit to McQueens. I then investigated and found out Speirs has retired which is a shame because I could not fault them. I've heard bad things about McQueens so phoned to cancel (as this is the only way) and was lectured for 13 minutes on why I shouldn't cancel. I asked to cancel about 5 times during that phone call before they finally did. I asked them to send me my customer number so I could make a £3 payment to them online (I don't hand out my bank details to people I'm not familiar with over the phone). I was told I'd be texted it within 5 to 10 minutes of the phone call ending. I never received it so I guess they don't want their £3 (although my contract was with Speirs not McQueens - if i had known in advance of the delivery i would have requested an immediate cancellation). To be honest, the milk I received this morning was room temp and the eggs were a standard far lower than what I received previously from Speirs. The phone call with McQueens has pretty much guaranteed that I will never decide to sign up to them. If you want your £3 you better send me my customer number because there is no way I am phoning you back after that experience.