The subscription system doesn't work, you cancel it or pause it they will still send you milk and charge you. The deliveries arrive probably 80% of the time, and they are terrible at taking responsibility for the 20%. They don't have a straightforward complaints procedure. If you challenge them on this or try to leave completely, they will harass you on the few quid they think is outstanding. The milk is somewhat average, nothing spectacular, good enough for my cappuccinos, and you will be paying a lot for it, just support the local store. A subscription for milk isn't something that makes a whole lot of sense. I was using them for well over a year I only had the issue when I paused the order before going on holiday, they still sent the milk out and charged me for it. I never turned the subscription back on due to these missing deliveries, and I've been harassed by them ever since. I'd steer clear. What others say about them going door to door basis is also valid, they lie to you.